Risk Communication Essentials for More Effective Conversations

Overview

What you say can significantly affect the steps a person takes to prepare for hazard risks. Risk communication essentials help you learn more about your target audience so you can better connect with them. This tutorial specifically demonstrates sample conversations about flood insurance between a floodplain manager and a homeowner.

You will learn how to

  • Distinguish the differences between two conversations—one that doesn’t go so well, and another that demonstrates good use of the risk communication essentials
  • Identify the techniques used to better connect with the homeowner

Participant Requirements

  • Internet connection
  • Speakers
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